Palavras-chave
Automação Robótica de Processos (ARP)
Ensino Superior
Gestão Universitária
Transformação Digital
Como Citar
Resumo
Objetivo: Investigar as práticas de desenvolvimento sustentável associadas à adoção da Automação Robótica de Processos (ARP) em universidades, analisando seus impactos sobre a conscientização, o desempenho operacional e a satisfação dos colaboradores, à luz das dimensões econômica, ambiental e social da sustentabilidade.
Metodologia: Adotou-se uma abordagem quantitativa, com aplicação de questionário estruturado a 406 colaboradores de universidades com acreditação NAAC A+ e A++ no estado de Rajasthan, Índia. Os dados foram analisados por meio de estatística descritiva e do teste não paramétrico de Kruskal-Wallis, utilizando o software SPSS. A confiabilidade do instrumento foi verificada por meio do coeficiente Alfa de Cronbach.
Resultados: Os resultados indicam que a adoção da ARP contribui significativamente para a melhoria do desempenho operacional, especialmente em departamentos com processos repetitivos e padronizados. Não foram identificadas diferenças estatisticamente significativas entre departamentos quanto ao nível de conscientização e à satisfação dos colaboradores, sugerindo efetividade de estratégias institucionais centralizadas de capacitação. Entretanto, desafios relacionados à integração com sistemas legados, investimentos iniciais elevados e riscos à privacidade de dados limitam uma adoção plenamente sustentável.
Contribuições: O estudo amplia a literatura sobre transformação digital no ensino superior ao integrar a adoção da ARP com os referenciais do Triple Bottom Line e da Economia Circular. Como contribuição prática, propõe diretrizes estratégicas para a implementação sustentável da RPA em universidades, conciliando eficiência operacional, responsabilidade socioambiental e aceitação organizacional.
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